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Privacy Policy

Vault Collections (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website hosted on Wix and when you choose to contact us through our forms.

 

By using this website, you agree to the terms of this Privacy Policy.

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1. Information We Collect

 

We only collect personal information that you choose to provide, including:

 

 

Contact Form Information

 

When you submit a form on our website, we may collect:

 

  • Name

  • Email address

  • Phone number (optional)

  • Any message or information you include in your enquiry

 

 

Automatic Website Information

 

Wix may automatically collect limited technical data such as:

 

  • IP address

  • Browser type

  • Device information

  • Site usage analytics

 

This information is used for basic site functionality and performance monitoring.

 

 

No payment or financial data is stored on our website.

 

Any purchases made from Golden Vault occur directly on Shopify, which operates under its own privacy policy.

 

 

2. How We Use Your Information

 

We use the information collected for the following purposes:

 

  • To respond to enquiries or contact requests

  • To provide customer service

  • To improve the functionality and performance of our website

  • To maintain security and prevent misuse of the website

 

We do not:

 

  • Sell your information

  • Share your information with third parties for marketing

  • Use your information for automated decision-making

 

 

3. How Your Information Is Stored

 

Our website is hosted on the Wix.com platform. Your data may be stored through:

 

  • Wix’s secure data storage

  • Wix databases

  • Standard Wix applications

 

Wix stores your data on secure servers protected by firewalls.

Access to form submissions is limited to authorised Vault Collections personnel.

 

 

4. Third-Party Services

 

 

Shopify (Golden Vault Store)

 

Our website includes links to Golden Vault’s Shopify store.

When you visit or purchase from Shopify:

 

  • Shopify collects and processes your information under their own privacy practices

  • We do not receive, store, or control any payment details or Shopify customer data

 

We encourage you to review Shopify’s Privacy Policy when visiting the store.

 

 

Analytics & Cookies (Wix Standard Use)

 

Wix uses essential and functional cookies to operate the website. These may include:

 

  • Session cookies

  • Security cookies

  • Analytics cookies

 

These are standard and required for basic site performance.

 

 

5. Sharing of Information

 

We may share your information only when:

 

  • Required by law

  • Necessary to protect our legal rights

  • Required to respond to lawful requests from authorities

 

We do not share your information with third parties for marketing or advertising.

 

 

6. Data Retention

 

We retain contact form submissions only as long as necessary to:

 

  • Respond to your enquiry

  • Maintain business records in accordance with legal requirements

 

You may request that we delete your information at any time (see Section 8).

 

 

7. Security

 

We take reasonable measures to safeguard your personal information, including:

 

  • Secure hosting through Wix

  • SSL encryption

  • Restricted access to personal information

 

However, no online platform is 100% secure. By using the site, you acknowledge these risks.

 

 

8. Your Rights (POPIA Compliance)

 

Under data protection laws, including South Africa’s POPI Act, you have the right to:

 

  • Request access to the personal information we hold about you

  • Request correction or deletion of your data

  • Object to processing of your data

  • Withdraw consent

  • Lodge a complaint with the Information Regulator

 

Requests can be directed to:

 

📧 Email: [insert email]

 

 

9. Links to External Sites

 

Our website contains links to external services (e.g., Shopify).

We are not responsible for:

 

  • The privacy practices of other websites

  • The content or security of those platforms

 

We recommend reviewing their privacy policies separately.

 

 

10. Updates to This Privacy Policy

 

We may update this policy as needed. Changes will be posted on this page with a revised “Last Updated” date.

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